I’ve been sitting on this news for a while now, but everything’s official and I can finally share that I have a new role at Oracle.

I managed to find the rarest of birds: a writing job at a tech company. In truth, it’s probably not so rare, not in the era of “content is king” and certainly not in an industry where so much documentation is required just to tell someone how to make a new user type appear in a drop-down menu.

In any case, I’m now working with a crack team of folks who manage global go-to-market activities for Oracle’s Advanced Customer Support business. I’m looking forward to taking our thought leadership efforts to a new level and helping raise our profile on social media. I’ll also be learning on the job, because rather than specializing in one particular piece of Oracle software, I’ll be familiarizing myself with the products and services that support the entire Oracle stack. NBD.

So, big step. I feel a bit as though I’ve left the nest. I’ll still have an interest in field service specifically and customer experience more generally, because it impacts so much of modern existence, but I’m excited to dig into a different part of the Oracle universe and a broader cross-section of tech.