This week I published “The Customer Conversation: What’s Changed, What Hasn’t” on the Oracle Customer Experience blog. I open the post by mentioning a framed letter in my home office – a century-old piece of correspondence on Standard Oil letterhead that I bought as a gift for my husband due to his fascination with all… Continue reading My latest on the Oracle CX blog
Tag: customer service
Latest blog posts, where to find me online
Some things I learned after getting married and changing my name: Having a slightly weird, 5-letter (yet still curiously oft-mispronounced) surname is a real boon when you're signing up for social media accounts, especially if you're an early adopter. "Sarah Sphar" was a no-brainer on Twitter circa 2007; "Sarah Sheehan" in 2015 on the other… Continue reading Latest blog posts, where to find me online
SARAH SHEEHAN 