Last week, as OpenWorld drew to a close, Ron Miller at TechCrunch wrote about how the rise of cloud computing has demanded a "kinder, gentler Oracle." Miller picked up on a shift in tone among various Oracle execs (with the possible exception of founder Larry Ellison, whose signature move has always been candor, not coddling)… Continue reading From swagger to sweet talk
Tag: cx
Creating a (literal) space for great service
I'm deep in the trenches of OpenWorld prep, and while the more mundane details like event registration and speaker session logistics are monopolizing my time, I'm getting excited to see some of my coworkers and to meet a lot of them – most of them, actually – for the first time. Part of our presence… Continue reading Creating a (literal) space for great service
My latest on the Oracle CX blog
This week I published “The Customer Conversation: What’s Changed, What Hasn’t” on the Oracle Customer Experience blog. I open the post by mentioning a framed letter in my home office – a century-old piece of correspondence on Standard Oil letterhead that I bought as a gift for my husband due to his fascination with all… Continue reading My latest on the Oracle CX blog
SARAH SHEEHAN 