Mobility = agility

Earlier this week, I published a post by my colleague Christine Friscic about how field service organizations can achieve more operational agility by leveraging mobility. Empowering field service techs with mobility tools seems like a no-brainer, but it's possible some organizations are missing the point slightly. It's not just a matter of giving techs a …

Latest blog posts, where to find me online

Some things I learned after getting married and changing my name: Having a slightly weird, 5-letter (yet still curiously oft-mispronounced) surname is a real boon when you're signing up for social media accounts, especially if you're an early adopter. "Sarah Sphar" was a no-brainer on Twitter circa 2007; "Sarah Sheehan" in 2015 on the other …