Last week, as OpenWorld drew to a close, Ron Miller at TechCrunch wrote about how the rise of cloud computing has demanded a "kinder, gentler Oracle." Miller picked up on a shift in tone among various Oracle execs (with the possible exception of founder Larry Ellison, whose signature move has always been candor, not coddling)… Continue reading From swagger to sweet talk
Tag: customer service
Creating a (literal) space for great service
I'm deep in the trenches of OpenWorld prep, and while the more mundane details like event registration and speaker session logistics are monopolizing my time, I'm getting excited to see some of my coworkers and to meet a lot of them – most of them, actually – for the first time. Part of our presence… Continue reading Creating a (literal) space for great service
Mobility = agility
Earlier this week, I published a post by my colleague Christine Friscic about how field service organizations can achieve more operational agility by leveraging mobility. Empowering field service techs with mobility tools seems like a no-brainer, but it's possible some organizations are missing the point slightly. It's not just a matter of giving techs a… Continue reading Mobility = agility
SARAH SHEEHAN 