Earlier this week, I published a post by my colleague Christine Friscic about how field service organizations can achieve more operational agility by leveraging mobility. Empowering field service techs with mobility tools seems like a no-brainer, but it's possible some organizations are missing the point slightly. It's not just a matter of giving techs a… Continue reading Mobility = agility
Tag: field service
The obligatory trend post
You knew I had to do it: here are the six trends I think are most likely to impact field service in the coming year. If I'm being honest, a lot of these are similar to what everyone wrote about in their 2015 trend pieces. As you can see, I'm still waiting for wearables to… Continue reading The obligatory trend post
SARAH SHEEHAN 