You knew I had to do it: here are the six trends I think are most likely to impact field service in the coming year. If I'm being honest, a lot of these are similar to what everyone wrote about in their 2015 trend pieces. As you can see, I'm still waiting for wearables to… Continue reading The obligatory trend post
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My latest on the Oracle CX blog
This week I published “The Customer Conversation: What’s Changed, What Hasn’t” on the Oracle Customer Experience blog. I open the post by mentioning a framed letter in my home office – a century-old piece of correspondence on Standard Oil letterhead that I bought as a gift for my husband due to his fascination with all… Continue reading My latest on the Oracle CX blog
Volkswagen’s current mood = :(
Oh, Volkswagen. I guess I shouldn't feel disappointed in companies that disgrace themselves anymore, buuuuut. (This is all a lot easier to take if you believe that corporations really are people too, in which case discovering that they occasionally lie and disappoint you should not come as too much of a shock.) Thus far – based on… Continue reading Volkswagen’s current mood = :(
SARAH SHEEHAN 